hidden costs

Customer(on phone): “Hi. I want to order some flowers for delivery but I don’t want to pay the delivery charge.”
Me: “Where are they going?”
Customer: *names place a 20 minute drive away*
Me: I’m sorry, I have to charge you an £8 delivery fee for that as it’s not walkable.”
Customer: “Why??”
Me: “Well, to name a few things -covering my driver’s wages, petrol, tax and insurance on the van… and -tell me if this sounds crazy to you- also a little known practice called ‘making a profit’ “
Customer: *huffing* “Well I think it’s ridiculous!”
Me: “Okay, how about this -as it’s such a problem for you I’ll waive the delivery charge this time.”
Customer: “You will? Great! How much are your bouquets?”
Me: “They start from £38, sir.”
Customer: *thoughtful pause* ” Ah. Does that now include a hidden delivery charge?”
Me: ” I couldn’t possibly comment on that, sir…”

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